Do you see what I mean? You have an app where you can order meals and fill your stomach if you’re hungry. Want to give a particular someone a gift? To buy the gift, you browse through the online shopping applications. The point is that there are applications for practically anything now, which makes life easier and more convenient. Don’t you think so?
The Google Play Store, however, is the only platform that allowed us to use all of the programs that were offered. The Google Play Store also provides its consumers with books, games, subscriptions, and movies in addition to apps. Additionally, using Google Play gift cards is something that is very popular.
The contemporary generation wants to be able to access digital content. Giftcards are a better option to fulfill this specific demand. Gift cards are the icing on the cake because their redemption process is the simplest. These gift card options do, however, have some disadvantages. Several of its users are having problems, particularly when redeeming. If you’re a new user or have previously used a Google Play gift card, you might have run into the following problem: To redeem your gift card, we need more details.
It would be annoying to run into these kinds of problems when you’re ready to make a purchase and use your gift card. We believe you need to calm down and start reading this blog if you’re skimming through all the accessible blogs on the internet in search of a solution to this problem.
We have a solution for your problem—we need more information to redeem your gift card on Google Play—so please read on.
Are you ready to share your solution? Let’s start this show now.
Reason Behind We need more info to redeem your gift card Error on Google Play
If you routinely use Google Play Store gift cards for purchases, you might find the “we need more information to redeem your gift card” problem to be a bit strange. You could become angry and wonder why this is happening.
We are perfectly reasonable to want to know why a technical problem occurred whenever one arises. Sadly, there is no explanation for this problem with redeeming Google Play gift cards. The precise cause of this problem has not yet been established and is hence an unanswerable why.
What is that, I hear you ask? Does my gift card have any value? Can it not be redeemed? Let us clarify this before you ask the next question: There is a solution to this problem. By contacting the support staff, you can have the problem fixed. Okay, we hear you! You might decide that contacting the support team is not the best course of action after reading a few online remarks, or, even worse, you might decide not to try it at all.
We suppose that a part of you still desires to use the gift card you obtained. Why don’t you attempt this approach to get satisfaction then? Additionally, because we will walk you through the process step-by-step, contacting the support team won’t be a taxing activity. Should we begin? Go on reading.
How to Fix We need more info to redeem your gift card on Google Play
You attempted to use your gift code, but you ran into this problem. So what comes next? It’s time for you to take the final step. Here is a quick summary of how we will direct you over the next three minutes: Fill out a form and submit it to contact the Google support team about the “we need more info to redeem your gift card” problem. This will be clearly explained in this section. Let’s focus and resolve this.
Step 1: Tap here to open the form. Alternatively, you can access the same by pasting the following URL into your browser: https://support.google.com/googleplay/answer/9281737
Step 2: Continue to the bottom where you will find the form you must complete. A good image of the front and back of your gift card is the first thing you need. After taking the photo, click the circle next to the “upload document” option.
Step 3: Next, select the pick file option to submit the images of the gift cards. Verify that the file size is no greater than 10 MB.
Step 4: The name of the retailer where you bought the gift card will then be required.
Step 5: Subsequently, enter the gift card redemption code.
Step 6: The name of the city where you purchased your gift card must then be entered.
Step 7: Give the support personnel your current cell phone number so they may contact you. To continue, click Submit.
Once the investigation is complete, the team will contact you. Additionally, because the team might be receiving numerous reports similar to yours, the response to your problem could be delayed. The support staff may therefore need more time to review yours.
You have already filled out the form, which was your last remaining choice, as we previously stated; now all you can do is wait patiently. There is nothing further you can do on your end besides that.
How to Redeem Gift Card on Google Play
You are advised to try using your smartphone to redeem your gift card before choosing to get help from the team. This is the first choice that is offered, even on the Google support website. Here is a step-by-step explanation on how to use a gift card for Google Play purchases.
Step 1: Open your smartphone’s menu tab and select the Google Play Store app.
You will get on the home tab in step two. Yourprofileicon is located in the top right corner of your screen; tap on it.