If you need help from Snapchat’s support team, whether it’s to resolve an issue or regain access to your account, you’ve come to the right place.
Snapchat’s customer service can be contacted in three distinct methods, depending on the nature of your inquiry. Do this only if you really can’t see a way out of your predicament.
Snapchat users who have a complaint can either use the app to send a direct message, tweet at them or fill out a form on the company’s website.
This post will show you how to get in touch with Snapchat’s support team straight from your desktop Android or iOS smartphone. You will have an understanding of your available choices.
How to Contact Snapchat Customer Support?
As a first point of information, you should be aware that Snapchat does not provide a dedicated email address or phone number for user support.
Snapchat only offers three direct channels for users to get in touch with customer service: the Snapchat app (available for iOS and Android), the Snapchat website, or Twitter.
If Snapchat is experiencing technical difficulties, before contacting support, make sure the most common issues have been addressed.
You can also try this if your account has been locked and you’re having trouble logging in.
These are your only options for getting in touch with the Snapchat help desk about an issue with the app or your account.
Contact Snapchat Support Directly From The App
With an active Snapchat account and without being signed out, you can reach out to customer service directly from the Snapchat app.
Step 1: Open Snapchat
Launch the Snapchat app on your smart device. Click your Bitmoji avatar in the upper left corner of the screen.
Step 2: Tap Settings
To get help, go to your profile page, tap the Settings [gear symbol] in the top right corner, then scroll down to the Support Section, and tap I Need Help.
Step 3: Tap Contact Us
Click the Contact Us link that appears after selecting the “I Need Help” option inside Snapchat’s Settings.
Then, on the following screen, choose the issue type for which you need help. An alternate choice could appear.
Step 4: Check Possible Solutions
Once you’ve decided on a problem you’re having with Snapchat, the support team will provide a list of suggested solutions.
Try it out, and if it doesn’t help you out, send them a message.
Step 5: Message Snapchat
Get in touch with Snapchat if you can’t find an answer to your question here.
To receive assistance with something else, please go to the bottom of the page and select the YES button in the corresponding question block.
It’s possible that you’ll have to pick a different option from the list after all, depending on which group you go with.
You will then be asked for your username (if you have one), email address, phone number, and any other information they may need to resolve the issue. The next step is to patiently await their response, which may take anywhere from one to three days.
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Contact Snapchat Support Team From The Web
Snapchat has a dedicated support website for those who either don’t have an account or are locked out of the Snapchat app itself.
Step 1: Open Snapchat Support
Get in touch with Snapchat by opening Snapchat Help and selecting Contact Us.
Then, on the following screen, choose the issue type for which you need help. An alternate choice could appear.
Step 2: Check Possible Solutions
Once you’ve decided on a problem you’re having with Snapchat, the support team will provide a list of suggested solutions.
Try it out, and if it doesn’t help you out, send them a message.
Step 3: Message Snapchat
- Get in touch with Snapchat if you can’t find an answer to your question here.
- To receive assistance with something else, please go to the bottom of the page and select the YES button in the corresponding question block.
- It’s possible that you’ll have to pick a different option from the list after all, depending on which group you go with.
- You will then be asked for your username (if you have one), email address, phone number, and any other information they may need to resolve the issue. The next step is to patiently await their response, which may take anywhere from one to three days.
Contact Snapchat Customer Support On Twitter
- You may reach them quickly through their Twitter handle dedicated to customer service.
- Getting a response from their support team is as simple as tweeting them and naming them in the tweet.
- If you don’t want to tweet publicly, you can always send them a message through the app; you might even get a response in under three hours.
- Getting in touch with @snapchatsupport on Twitter will have someone quickly respond to your inquiry.
When Will I Hear Back From Snapchat Support Team?
But, if the issue can be resolved by anyone, you may never hear back from Snapchat. Also, your chances of receiving a response are low.
In any case, submitting a form will allow them to investigate the issue, and if it’s a significant one, you’ll get a response, likely within 1-3 days.