Imagine wanting to go to that just opened cafe but questioning whether the upcoming travel is indeed necessary. Like any other regular person, we go to Google and check out their reviews, right? It makes sense that before visiting a café, we would like to read reviews posted by past patrons. As a result, these ratings have a big impact on luring in new clients. Brands usually ask consumers directly for input, and some even send emails to urge consumers to do so.
We are nonetheless conscious of the possibility of both positive and negative reviews. Reading negative reviews is upsetting, even though we enjoy reading and perhaps even sharing positive ones.
Negative Google reviews can be disastrous as well, especially if your business is just getting started. They might also have an impact on your conversion rate and ROI.
Have you ever thought of contacting someone who gave you a Google review? You might inquire as to why they gave such a bad review, what you can do to modify it in order to make your product better, or for any other specific purpose. If so, it’s good to know that you’re not alone.
Many individuals are interested in contacting the reviewer who commented on a business page like yours. Let’s look through the blog now to find some answers rather than waiting any longer. You’ve come to the right place because we’ll discuss how to get in touch with a Google reviewer.
How to Contact Someone Who Left Review on Google
Google My Business and Google Maps both include a feature called Google reviews. They are among the best direct marketing strategies and the real game changers for your business.
Potential buyers can see from reviews how well your products and services work. Since many internet users trust Google reviews, your service or product’s dependability and credibility are increased.
They have a big impact on the decisions we make about purchases. It seems obvious that the type of review that is thrown your way matters as a result.
Not all evaluations are favorable, and it’s become very typical for people to malign your company or simply get an advantage in the market by generating phony reviews. So, if you receive a particularly negative review, wouldn’t you be curious to learn more about the author and want to get in touch with them?
So, in this section, we’ll talk about how to get in touch with someone who posted a review on Google. Let’s now get to the point.
You must be aware that contacting someone who left a review on Google can be challenging. Furthermore, how can you tell if the reviewer posted it using their actual account?
They could just intend to leave a review and disappear afterward without giving their name out. Generally speaking, you must flag all of the negative reviews.
It’s important to remember that Google has built-in spam filters, and reviews that are flagged as spam or fake are immediately removed.
To follow the guidelines, Google has the power to remove flagged reviews. So before writing a review, it is advised that users read their terms and regulations.
Trick #1: Request them to contact you
Don’t you think we can respond to the review even though we can’t get in touch with the reviewer? You can actively contact them to refute any statements they make against your company.
Please be aware that being silent would be a terrible sign. We believe you should request that they contact you as a result.
If the reviewer has the want to communicate, this tactic will succeed. This is usually accurate if their review was favorable. However, if they have left a negative Google review, the likelihood of them responding to your request for contact is quite low.
How to report a Google review?
We are aware that a negative review can be quite demoralizing, but it is unfair when one is purposefully written to harm our reputation. Although you might be tempted to simply delete the review, Google does not provide such a button.
You can report an inappropriate review for removal using Google Maps, according to the Google Business Profile Help. If the review is objectionable, you may always report it, and Google’s map deletion tool will take care of the issue for you. Look below for a list of the procedures for reporting a Google review.
Steps to report a Google review:
Launch Google Maps on your device in step 1.
Step 2: Can you make out the icon for a miniprofile in the top right corner? Feel free to click on it.
Step 3: You’ll see the choice for Your business profile. To continue, click it.
Hit the views button in step four.
Step 5: Next, you must select the Google view that you wish to report and click on the three vertical dots in the top right corner.
Step 6: To finish the process, choose the option for report review.
Step 7: A prompt asking, “What’s wrong with the review?” will appear.Choose a choice from the options and report the review.
In the end
Now that today’s blog has concluded, let’s talk about the subjects we covered. How to get in touch with someone who posted a review on Google was the subject of our discussion.
Please take the time to read the blog, where we have answered the question in great detail. The process for reporting a Google review was then covered.